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Worst thing I have ever Bought!

 I received an Creatr Hs last week and managed to produce one lovely pinch wheel pulley, but since then 90% of my filament is in the bin

Firstly the fan duct melted and fell off, why is this made of ABS and positioned right next to the extruders where it can melt, fixed that by changing design (which leapfrog sent me as a way of solving the problem) and then bending down the fan and mount.

Next the bed takes ages to heat up, solved this by installing more insulation under heated bed and using a removable heat blanket on top.

Now the extruder temps wont stabilize one minute they are to hot then they cool down and will not reheat to the set parameters set on the control panel either on the computer or printer itself.

Its also very difficult to print with PVA because this either buckles in the drive wheel even when speed turned down to 40% and temp of 190-200 or if you leave it in the drive wheel for more then 15min it pinches it so hard it squashes and wont fit through the guide, so you have to remove the PVA every time you stop printing which would be OK if the extruder temp would settle quickly because by the time they have the PVA has become squashed again.

Unable to print ninja flex because guide to far from pinch wheel and that also buckles

Is it to much to ask that a printer should be able to use Ninjaflex and PVA straight out of the box these days other wise whats the point in a dual head extruder if you cant print PVA as a support.

Continues to print erratically mainly skirts where if stops moveing then jumps forward by 40mm it cant be the sliders belt or motors as once into the print it runs smoothly.

If all that wasn't bad enough the communication between printer and computer is awful, it either drops comunication or takes for ever to respond causing problems with the PVA and the bed temp which takes ages to heat up again as constantly having to reboot printer.

When printing directly on the printer with USB stick printer has no idea how long print is going to take, display panel told me it would take 72hrs to print fan duct.

And that brings me to my last point why is the power switch mounted on the back to the computer most awkward.

If this was a car I would of sent it back by now.

1 person has this problem

i have noticed all these problems too..

I would like to add that I also had similar experience with my new printer (received 28th Jan 2015) when trying to print directly from the USB stick. It told me it was going to take more than 81hrs at which point I turned off the printer.

Why does the 'Stop' button not work when pressed to get you back to the main menu on the printer display. For me this is a repeatable problem.

I would appreciate knowing what the possible causes of the problem might be and what could be checked to understand and resolve this.

Look forward to hearing any useful suggestions / ideas as to what this might be.

Please note that this is a low priority for me as I usually print direct from the PC using Simplify 3D not always successfully either I might add.

Kind regards and thanks in advance.


I experienced same problems.
I still didn't find a good solution for the fan, i'm planning to construct a shorter one but i didn't find the time to do yet.
The nozzle temperature problem got fixed (for me +/-2°C) with the lastest firmware update.
@David Ponder the stop button does work, however the printer will complete the loop that it's currently printing. (My suggestion)
Same was the cause for the bad temperature control on the nozzle, it just was too less times checked and adjusted in the .gcode .
Simplify3d sends the command to heat the nozzle to a specific temperature until it balanced on that temperature, i'm not sure but i don't think thats an issue caused by the printer, but it's something to blame Simplify3d for.
I won't recommend the use of PVA at all. I have experienced very much problems printing it, PVA can get burned in the extruder if you leave it in there at 215°C+ for some time.
Luckily leapfrog allowed to return another (unopened) spool of PVA aswell as replacing the clogged nozzle.
If any leapfrog official reads this :
please update the filament descriptions on lpfrg.com !!
That's so far the worst thing i have to blame them for.
Quoting : "The LeapFrog MAXX Exotic Hybrid Transparent Filament is a 1.75mm filament and can be used for the Creatr,..."
Thats all the information you get for the transparent Filament !
You don't even know the printing temperature or any settings.

Regarding the estimated print time on the Creatr HS display :
Just ignore it unless it's below 1h. The algorithm that calculates this is crap, usually trust Simplify3d x 1,5

You can find the estimated print time when you are in the .gcode-preview and look at the top left corner.

In general i think that this printer does quite a good job once you figured everything out and invested enough time in it.

It's just not a printer that's made for out-of-the-box printing.


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User Manual

Quick Start Guide

Installation clips
The following 3 clips will guide you through the installation process of your Creatr. By following these, you will be printing within 30 minutes. First start with unpacking the printer. Clickhere to see how you correctly pick up the printer

Part 1 of 3: Unpacking your Creatr

In this clip, you will be guided through the unpacking of a brand new Creatr. The unboxing along with the location of tie wraps which need to be removed are shown, as well as the process of a connecting the cables to the printer and computer.

Part 2 of 3: Software and configuration

In this clip, we will show you how to install the required software. The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the Repetier Host Leapfrog software or that controlls your 3D printer. We have tried to make this as simple as possible and also provided direct downloading links per operating system.

If you are using the new Simplify 3D software you can follow all the steps except for the Repetier-Host Leapfrog installation and using explanation. Simply download the software via the purchase link and before first use a pop-up will appear showing you the Simplify 3D Quick start guide. You can also download the Quick start guide or access it from the software via help –> Quick start guide. The quick start guide will briefly explain the functions of the software so that you can start your first print.

Please select you operating system and follow the descriptions in the movie.

Operating systemWindows

The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the newest version of the Repetier Host Leapfrog software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. The Repetier Host Leapfrog software contains standard Creatr Print Profiles. Just select the extruder, the filament material as well as the color and Repetier will automatically select the ideal print temperature providing you the best print quality possible. There is also a Leapfrog support button implemented in the software. A Mac version will be available soon.

If you have followed the installation procedure, but you can’t control your Leapfrog Creatr and the “6 commands waiting” message in Repetier-Host Leapfrog won’t disappear, you have to install the 2.8.28 drivers. Please see Solution can’t connect 6 commands waiting in Repetier-Host Leapfrog how to do so.

For a more thorough description of Slic3s settings please check this guide!

Windows 8
To install the Arduino drivers on a computer with Windows 8 follow these steps after downloading the Arduino software.

- Save unsaved work and write the instructions down
[your computer will reboot into startup options screen]
- Press the Windows Key and the ‘R’ key simultaneously
- Copy the command inside the brackets
–>[ shutdown.exe /r /o /f /t 00 ] – Select ‘Troubleshoot’
- Select ‘Advanced options’
- Select ‘Startup Settings’
- Select ‘Disable Driver Signature Enforcement’
- Install driver as usual via device manager


In this clip, we will explain you how you can generate a STL file using Sketchup. We show you what to download and how to export your design in STL.

Part 3 of 3: Making your first print!

In this final clip, the process of creating your first print will be explained. This starts with removing the callibration print that is already on the print bed. How to insert the filament and operate the Repetier Host Leapfrog software is also shown, which should culminate in your first 3D Print on the Creatr!

Google sketchupHow to export STL files from Sketchup

The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. You will then need to in stall this driver for OSX to recognize the hardware.

The next step is to download the Repetier software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. We have developed standard print profiles for the Creatr. Please follow the instructions below to install the print profiles for Mac [not yet included in the video]:

- Download This file
- Go to your Home Folder on Mac and select “Go to Folder” from the Go Menu en type “Library/Application Support/Slic3r/” - Unzip the file you just downloaded and dump the contents in the Slic3r folder, it will replace your existing settings. If you want to keep your current settings as well, take the contents from each folder and put this in the same folder in the Home/Libaray/App../Slic3r folder.

Download instructions by Deepak Dinesh Mehta For a more thorough description of Slic3s settings please check this guide!

Troubleshooting Trees

Filament Guide

  • Extrude at ~ 225o C.
  • Requires heated bed.
  • Works reasonably well without cooling.
  • Adheres best to polyimide tape.
  • Filament tolerances are usually tighter.
  • Prone to cracking, delamination, and wraping.
  • More flexible.
  • Can be bonded using adhesives or solvents(Acetone or MEK).
  • Fumes are unpleasent in enclosed areas.
  • Oil Based.
  • Extrude at ~ 180-225o C.
  • Benefits from heated bed.
  • Benefits greatly from cooling while printing.
  • Adheres well to a variety of surfaces.
  • Finer feature detail possible on a well calibrated machine.
  • Prone to curling of corners and overhangs.
  • More brittle.
  • Can be bonded using adhesives.
  • More pleasant smell when extruded.
  • Plant Based.

Demo Print Downloads

Drivers Downloads

Software Downloads

Firmware Downloads

Please request a firmware download via the Ticket System

Creatr Video Library