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Leapfrog does not move manually


I bought a Leapfrog dual extruder, and installed the software.

There are a few problems, i don't know to fix,

First of all, when I want to manually move my printer, it doesn't move. 
Only the extruder and the printbed will heat. 

Secondly, when I slice with Slic3r, the printer says he is printing, but nothing happends?

I don't know what to do yet, maybe someone can help me?

A least, sorry for the bad English :(

Do you speak french ?

With Simplify3D software you have this option :

and if you activate this you can move X-Y-Z manually. Search in Slic3r same option...

I don't speak French. 

I found the same button, but I can't move manually. 
Yesterday I spoke with somebody from Leapfrog, and probably the board is broken down. 

Hello Jeroens,

I have also purchased a Leapfrog Creatr HS (Dual Extruder) last year however I had to wait 3months before it was delivered.

I do not know of Slic3r but use Simplify 3D which came with the printer..

I am not sure if it a going to be a common problem but after testing and trying to get repeatable performance out of my printer over the last 2 weeks without reasonable success - I have been told that there is a problem with my motherboard.  Leapfrog have now shipped a replacement motherboard (I assume) so I will see if this fixes the problem and also if this is the same issue?

Once I have (hopefully) fixed this I will report back and advise of the result.

Leapfrog are shipping a replacement so I wonder if your Creatr HS (Dual Extruder) has a similar problem.

My original problem started when prints sent from the PC to the Printer via the USB cable that came with the printer kept loosing connectivity and causing prints to fail - a final test which resulted in my PC being completely unable to connect to the Printer prompted Leapfrog to advise that they are



Hey David your message got cut off... Can you describe more about how the USB connection was causing issues and then eventually just wouldn't work at all.. I work for Leapfrog and I have an HS doing the same thing to me right now. I can't get it to connect at all.


Hi Brandon,

Nice to hear from a fellow Creatr HS user and sad to hear that you have the same problem.

Since it seemed to be a little off topic to this thread I created a new one called: 

Printer Error - FIRMWARE UNRESPONSIVE (PC - Printer connection lost / broken)

In this same area "Constructive Criticism & Complaints"

I would hope that working for Leapfrog that you have access to the information / people to resolve this issue.

Just out of curiousity, are you getting the error message on you slicer program (what is it?)



No error message.. It was just procedural and I was being impatient as usual (LoL), it is working great now... I think a lot people get tripped up on the cumbersome steps. However I am printing really nice prints. I worked with CNC, Vinyl Cutters, and Wide Format printers that used USB as an interface for a long time. USB is difficult at best especially now when you have some many different Operating Systems that are relevant and you have to be compatible with all of them.

In my experience it is important to make sure of the following when using any USB device:

-Never connect through a USB hub

-Never use a USB extension cable, try to use the OEM cable (especially with the HS)

-Make sure you don't have a worn USB port often times people don't notice this with devices like Mice and Keyboard but a lot of times USB ports are fragile and when you are streaming data to a 3d printer a moment of temporary disconnect will cause issue. It doesn't have to fall out it just has to loose conductivity on one of the USB contacts and its over (my laptop has the loosest slots.. LoL)

-Also because a lot of devices use the USB to Serial configuration you have to know your computer can actually cause resource conflicts if you have a lot of other USB devices connected.

-USB carrys electric current a lot of people don't realize this and on older computers when their power supplies start to die or malfunction your USB devices can actually get a good surge.. Power leak or short, basically really bad for any USB device connected.

Just a few things off the top of my head... Good luck out there!


Hello David,

Thanks for you comment, it seems we have the similar problem!

A few days ago I spoke with Leapfrog, and they checked all the settings on my computer with Teamview.

Everything was alright, so they decided to send an new motherboard. 

I hope to receive it soon, then I will report back.



Hello David,

A few times ago I received my new board. 

The printer does move manual now.

How is yours doing?

Greetz Jeroen

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User Manual

Quick Start Guide

Installation clips
The following 3 clips will guide you through the installation process of your Creatr. By following these, you will be printing within 30 minutes. First start with unpacking the printer. Clickhere to see how you correctly pick up the printer

Part 1 of 3: Unpacking your Creatr

In this clip, you will be guided through the unpacking of a brand new Creatr. The unboxing along with the location of tie wraps which need to be removed are shown, as well as the process of a connecting the cables to the printer and computer.

Part 2 of 3: Software and configuration

In this clip, we will show you how to install the required software. The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the Repetier Host Leapfrog software or that controlls your 3D printer. We have tried to make this as simple as possible and also provided direct downloading links per operating system.

If you are using the new Simplify 3D software you can follow all the steps except for the Repetier-Host Leapfrog installation and using explanation. Simply download the software via the purchase link and before first use a pop-up will appear showing you the Simplify 3D Quick start guide. You can also download the Quick start guide or access it from the software via help –> Quick start guide. The quick start guide will briefly explain the functions of the software so that you can start your first print.

Please select you operating system and follow the descriptions in the movie.

Operating systemWindows

The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the newest version of the Repetier Host Leapfrog software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. The Repetier Host Leapfrog software contains standard Creatr Print Profiles. Just select the extruder, the filament material as well as the color and Repetier will automatically select the ideal print temperature providing you the best print quality possible. There is also a Leapfrog support button implemented in the software. A Mac version will be available soon.

If you have followed the installation procedure, but you can’t control your Leapfrog Creatr and the “6 commands waiting” message in Repetier-Host Leapfrog won’t disappear, you have to install the 2.8.28 drivers. Please see Solution can’t connect 6 commands waiting in Repetier-Host Leapfrog how to do so.

For a more thorough description of Slic3s settings please check this guide!

Windows 8
To install the Arduino drivers on a computer with Windows 8 follow these steps after downloading the Arduino software.

- Save unsaved work and write the instructions down
[your computer will reboot into startup options screen]
- Press the Windows Key and the ‘R’ key simultaneously
- Copy the command inside the brackets
–>[ shutdown.exe /r /o /f /t 00 ] – Select ‘Troubleshoot’
- Select ‘Advanced options’
- Select ‘Startup Settings’
- Select ‘Disable Driver Signature Enforcement’
- Install driver as usual via device manager


In this clip, we will explain you how you can generate a STL file using Sketchup. We show you what to download and how to export your design in STL.

Part 3 of 3: Making your first print!

In this final clip, the process of creating your first print will be explained. This starts with removing the callibration print that is already on the print bed. How to insert the filament and operate the Repetier Host Leapfrog software is also shown, which should culminate in your first 3D Print on the Creatr!

Google sketchupHow to export STL files from Sketchup

The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. You will then need to in stall this driver for OSX to recognize the hardware.

The next step is to download the Repetier software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. We have developed standard print profiles for the Creatr. Please follow the instructions below to install the print profiles for Mac [not yet included in the video]:

- Download This file
- Go to your Home Folder on Mac and select “Go to Folder” from the Go Menu en type “Library/Application Support/Slic3r/” - Unzip the file you just downloaded and dump the contents in the Slic3r folder, it will replace your existing settings. If you want to keep your current settings as well, take the contents from each folder and put this in the same folder in the Home/Libaray/App../Slic3r folder.

Download instructions by Deepak Dinesh Mehta For a more thorough description of Slic3s settings please check this guide!

Troubleshooting Trees

Filament Guide

  • Extrude at ~ 225o C.
  • Requires heated bed.
  • Works reasonably well without cooling.
  • Adheres best to polyimide tape.
  • Filament tolerances are usually tighter.
  • Prone to cracking, delamination, and wraping.
  • More flexible.
  • Can be bonded using adhesives or solvents(Acetone or MEK).
  • Fumes are unpleasent in enclosed areas.
  • Oil Based.
  • Extrude at ~ 180-225o C.
  • Benefits from heated bed.
  • Benefits greatly from cooling while printing.
  • Adheres well to a variety of surfaces.
  • Finer feature detail possible on a well calibrated machine.
  • Prone to curling of corners and overhangs.
  • More brittle.
  • Can be bonded using adhesives.
  • More pleasant smell when extruded.
  • Plant Based.

Demo Print Downloads

Drivers Downloads

Software Downloads

Firmware Downloads

Please request a firmware download via the Ticket System

Creatr Video Library