Or call our technical support: +31852080825

Available Monday through Friday from 7AM to 3:30PM CET
Please create a ticket before calling and keep the ticket number at hand.
At the moment we are only offering support in English, so we kindly ask you to address your issue in English.
Start a new topic

Extruder stops transporting filament

Hello support team. I have an issue with my new bolt. I want to print a piece with about 25 m of filament. After a while (maybe 50%) the extruder can't get more filament through the feeder. Filament looks like in the pictures. This happens with PLA and ABS. It seems, that the filament blocks somewhere. Can you help me in this issue? Thanks in advance. Michael Labitzke
IMG2320.JPG
(1.78 MB)
IMG2319.JPG
(2.62 MB)
IMG2318.JPG
(2.27 MB)

1 person has this problem

Hallo Michael, ich habe mit PLA das selbe Problem. Leider kann ich die Bilder nicht sehen, sie sind zu kein. Da es mit anderen Materialien keine Probleme gibt (PET-G nach 30h ohne Probleme) verfolge ich zwei Wege: 1.) Bessere Kühlung der Druckereinheit und 2.) Trocknen des Materials. Bei mir wird das Material am Filamenttransport so weich und so platt gedrückt dass es nicht transportiert wird. Gruß Urs Bob
Hallo Urs Bob. Toll, oder vielleicht auch nicht, dass du das gleiche Problem wie ich hast. Ich versuche jetzt auch einen Druck mit PET-G. Wie sorgst du für eine bessere Kühlung der Druckeinheit und wie trocknest du das Material? Danke und Grüße Michael
Hallo Michael, ich hab am Wochenende das PLA Filament getrocknet. 6h bei 50°C und es hat funktioniert. Ich hab Bilder zum Trockner (gekauft bei OTTO.de) beigefügt. Leider hat der Trockner nur Trockenböden und ich brauchte einen Deckel. Hab im BAUHAUS einen Gärbottich gefunden der passt. In den Bildern der Filamente kann mein Problem sehen. Das Filament war so weich, dass es gequetscht wurde und nicht mehr transportiert werden konnte. Nach dem Trocknen ist nur eine kleine Delle von der Andruckrolle zu sehen. Nasses Filament hat einen niedrigeren TG und das Filament wird weicher. Nasses Filament leitet auch die Wärme besser Ich werde das weiter beobachten und das mit der besseren Kühlung verfolge ich auch weiter. Noch ein schönes Wochenende! Mit freundlichem Gruß Urs Bob Anlagen: Diverse Bilder
Tonne1.jpg
(315 KB)
Tonne2.jpg
(271 KB)
Trockner.jpg
(322 KB)
Trocken.JPG
(1.28 MB)
Nass4.JPG
(1.46 MB)
Nass3.JPG
(1.24 MB)
Nass2.JPG
(1.19 MB)
Nass1.JPG
(1.43 MB)
Login or Signup to post a comment

User Manual

Quick Start Guide

Installation clips
The following 3 clips will guide you through the installation process of your Creatr. By following these, you will be printing within 30 minutes. First start with unpacking the printer. Clickhere to see how you correctly pick up the printer

Part 1 of 3: Unpacking your Creatr

In this clip, you will be guided through the unpacking of a brand new Creatr. The unboxing along with the location of tie wraps which need to be removed are shown, as well as the process of a connecting the cables to the printer and computer.

Part 2 of 3: Software and configuration

In this clip, we will show you how to install the required software. The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the Repetier Host Leapfrog software or that controlls your 3D printer. We have tried to make this as simple as possible and also provided direct downloading links per operating system.

SIMPLIFY 3D SOFTWARE
If you are using the new Simplify 3D software you can follow all the steps except for the Repetier-Host Leapfrog installation and using explanation. Simply download the software via the purchase link and before first use a pop-up will appear showing you the Simplify 3D Quick start guide. You can also download the Quick start guide or access it from the software via help –> Quick start guide. The quick start guide will briefly explain the functions of the software so that you can start your first print.

Please select you operating system and follow the descriptions in the movie.

Operating systemWindows

The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the newest version of the Repetier Host Leapfrog software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. The Repetier Host Leapfrog software contains standard Creatr Print Profiles. Just select the extruder, the filament material as well as the color and Repetier will automatically select the ideal print temperature providing you the best print quality possible. There is also a Leapfrog support button implemented in the software. A Mac version will be available soon.

If you have followed the installation procedure, but you can’t control your Leapfrog Creatr and the “6 commands waiting” message in Repetier-Host Leapfrog won’t disappear, you have to install the 2.8.28 drivers. Please see Solution can’t connect 6 commands waiting in Repetier-Host Leapfrog how to do so.

For a more thorough description of Slic3s settings please check this guide!

Windows 8
To install the Arduino drivers on a computer with Windows 8 follow these steps after downloading the Arduino software.

- Save unsaved work and write the instructions down
[your computer will reboot into startup options screen]
- Press the Windows Key and the ‘R’ key simultaneously
- Copy the command inside the brackets
–>[ shutdown.exe /r /o /f /t 00 ] – Select ‘Troubleshoot’
- Select ‘Advanced options’
- Select ‘Startup Settings’
- Select ‘Disable Driver Signature Enforcement’
- Install driver as usual via device manager


Mac

In this clip, we will explain you how you can generate a STL file using Sketchup. We show you what to download and how to export your design in STL.

Part 3 of 3: Making your first print!

In this final clip, the process of creating your first print will be explained. This starts with removing the callibration print that is already on the print bed. How to insert the filament and operate the Repetier Host Leapfrog software is also shown, which should culminate in your first 3D Print on the Creatr!

Google sketchupHow to export STL files from Sketchup

The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. You will then need to in stall this driver for OSX to recognize the hardware.

The next step is to download the Repetier software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. We have developed standard print profiles for the Creatr. Please follow the instructions below to install the print profiles for Mac [not yet included in the video]:

- Download This file
- Go to your Home Folder on Mac and select “Go to Folder” from the Go Menu en type “Library/Application Support/Slic3r/” - Unzip the file you just downloaded and dump the contents in the Slic3r folder, it will replace your existing settings. If you want to keep your current settings as well, take the contents from each folder and put this in the same folder in the Home/Libaray/App../Slic3r folder.

Download instructions by Deepak Dinesh Mehta For a more thorough description of Slic3s settings please check this guide!

Troubleshooting Trees

Filament Guide

ABS
  • Extrude at ~ 225o C.
  • Requires heated bed.
  • Works reasonably well without cooling.
  • Adheres best to polyimide tape.
  • Filament tolerances are usually tighter.
  • Prone to cracking, delamination, and wraping.
  • More flexible.
  • Can be bonded using adhesives or solvents(Acetone or MEK).
  • Fumes are unpleasent in enclosed areas.
  • Oil Based.
PLA
  • Extrude at ~ 180-225o C.
  • Benefits from heated bed.
  • Benefits greatly from cooling while printing.
  • Adheres well to a variety of surfaces.
  • Finer feature detail possible on a well calibrated machine.
  • Prone to curling of corners and overhangs.
  • More brittle.
  • Can be bonded using adhesives.
  • More pleasant smell when extruded.
  • Plant Based.

Demo Print Downloads

Drivers Downloads

Software Downloads

Firmware Downloads

Please request a firmware download via the Ticket System

Creatr Video Library