If you notice that the X stepper motor is no longer working properly and not moving the extruder carriage we ask that you follow the steps below in order to find the root cause:
1. Remove the side panels of the printer and the interior cover plate in order to expose the electronic board:
2. Now invert the X and Z stepper motor connectors on the motherboard:
3. Use the Z jog controls to move the X motor and see if the stepper motor still presents the same issue; If it does then it means the root cause is the stepper motor and the wire harness. In this case contact Leapfrog support through a ticket and we will help you out with the replacement parts;
Did the X stepper motor start to work properly? Then use the X jog controls and move the Z motor and see if the problem shifted from the X motor to the Z motor. If it did then the root cause is the motherboard, in which case again you will have to contact Leapfrog support through a ticket and we will help out with the replacement process of the motherboard;
If both motors work properly it may be that there was just a improper contact somewhere so reconnect the stepper motors back to their original place and test them out.
We thank you for checking out our Leapfrog 3D Printer technical support solutions online! If you were unable to find a solution in our database, please feel free to open a new support ticket by clicking the following link: I want to open a new support ticket.