Find out which firmware your machine needs by following these steps:
1) Does your Creatr have a black drag chain that guides the wires from the printing carriage to the back of the machine?
Yes: Go to step 2 No: Go to step 3
2) Measure the diameter of the machine's back Z-axis pulley like shown in the photo below
Z-axis pulley 20 mm
Creatr with Single extruder - Click HERE
Creatr with Dual extruder - Click HERE
Z-Axis pulley 30 mm
Single - Click HERE
Dual - Click HERE
For the CreatrXL Dual - Click HERE
3) Measure the diameter of the machine's Z-axis spindles.
Single - 3a_-_Marlin_gebruikt...
Dual - 3b_-_Marlin_gebruikt...
Single - 4a_-_Marlin_gebruikt...
Dual - 4b_-_Marlin_gebruikt...
Single - 5a_-_Marlin_gebruikt...
Dual - 5b_-_Marlin_gebruikt...
While checking the Z pulley please also have a look at the electronic board and see what type of board your Creatr printer has; If the printer has the electronic board from below then you need to follow the links below in order to download the proper firmware for that board:
To upload the firmware, see the following solution article: Uploading the Creatr Firmware
We thank you for checking out our Leapfrog 3D Printer technical support solutions online! If you were unable to fine a solution in our database, please feel free to open a new support ticket by clicking the following link: I want to open a new support ticket.